Working Together with CSCOM 与 CSCOM 一起开展项目
A shared guide to making your project more organised, transparent and successful. 共同打造更有秩序、更透明、更成功项目的合作指南。
Every successful project starts with clear expectations. 每一个成功的项目，都始于清晰的共识。
Welcome 欢迎
Building a home is one of the most significant investments most people will ever make. It involves hundreds of decisions, multiple professionals and constant change.
Our role is not to replace your builder, architect, engineer or lawyer. Our role is to help you navigate the project with greater clarity, stronger documentation and better decision-making.
This guide simply explains how we'll work together so everyone knows what to expect from the very beginning.
建造一套住宅，往往是人生中最重要的一项投资。整个过程中，需要面对数百个决策、多个专业团队，以及不断变化的施工情况。
CSCOM 并不是为了替代 Builder、Architect、Engineer 或 Lawyer。我们的职责，是帮助业主建立更清晰的项目管理、更完善的证据记录，以及更有依据的决策过程。
这份指南只是帮助我们从项目开始，就建立一致的合作方式与共同的期待。
What You Can Expect from Us 您可以期待的
You can expect CSCOM to provide
您可以期待 CSCOM：
Our responsibility is to support better decisions — not to make decisions for you.
我们的职责，是帮助您做出更好的决定，而不是替您做决定。
How You Can Help Us Help You 如何协助我们
The earlier we understand your project, the better we can support it. We encourage you to
项目了解得越充分，我们就越能够提供更有效的支持。建议您：
The earlier we know, the more options we usually have.
通常来说，越早发现问题，就拥有越多解决方案。
Staying Connected 保持沟通
Most communication will normally take place through
项目沟通通常会通过：
Maintaining organised communication creates a stronger project record that helps protect everyone involved.
保持有记录、有组织的沟通方式，可以帮助建立完整的项目证据，更好地保护所有参与方。
Response times
回复时效
For general enquiries submitted through the Portal or email during business hours, we aim to respond within one business day. Complex matters that require review may take longer, and we will let you know.
通过 Portal 或邮件在工作时间内提交的一般咨询，我们通常在一个工作日内回复。涉及复杂审查的事项可能需要更长时间，我们会提前告知。
Urgent matters
紧急事项
If something is genuinely urgent — such as an unexpected site issue, a payment deadline or a time-sensitive contract matter — please call us directly. Urgent calls will be prioritised and we will aim to respond within two hours during business hours.
如遇真正紧急的事项——例如突发现场问题、付款截止日期或时效性合同事务——请直接致电。紧急来电将被优先处理，我们将在工作时间内两小时内回复。
Business hours
工作时间
Our standard business hours are Monday to Friday, 9:00 AM – 6:00 PM (Melbourne time). Enquiries received outside business hours will be reviewed on the next business day.
我们的标准工作时间为周一至周五，上午 9:00 至下午 6:00（墨尔本时间）。在工作时间以外收到的咨询将在下一个工作日处理。
Communication received outside business hours — including after-hours messages, weekend enquiries and informal verbal discussions — will not be treated as formal project communication unless subsequently confirmed in writing through the Portal or email during business hours.
在工作时间以外收到的沟通——包括非工作时间消息、周末咨询及非正式口头讨论——不作为正式项目沟通记录，除非随后在工作时间内通过 Portal 或邮件进行书面确认。
This approach ensures that every important discussion is properly recorded, nothing is lost and the project record remains complete for everyone's protection.
这一方式确保每一项重要讨论都被妥善记录，不会遗漏任何内容，同时保持完整的项目记录，保护所有参与方的权益。
How We Work 我们的工作方式
We normally review relevant information before providing recommendations.
Some technical matters require additional consultation and cannot always be answered immediately.
Where additional work falls outside the agreed scope, we'll discuss it with you before proceeding.
我们通常会先充分了解相关资料，再提供建议。
部分技术问题可能需要进一步研究或与相关专业人士沟通，因此无法立即答复。
如需开展超出原合作范围的工作，我们会提前与您确认后再继续。
Professional Standards 专业标准
Every CSCOM consultant is expected to
每一位 CSCOM 顾问都应当：
Our Approach 我们的方法
Every project is different. Some questions can be answered immediately. Others require careful review.
Our goal is not simply to respond quickly. Our goal is to provide advice that is thoughtful, evidence-based and in your best interests.
每一个项目都有不同的复杂程度。有些问题可以立即回答。有些问题则需要认真分析。
我们的目标，不只是快速回复。更重要的是，为您提供经过充分判断、基于事实证据、真正有利于项目的建议。
Independent Advice 独立建议
Our advice is independent. We do not receive commissions from builders. We do not recommend businesses based on personal financial benefit.
Every recommendation is made according to the project's circumstances.
我们的建议保持独立。我们不会接受 Builder 的佣金。不会因为个人利益推荐任何合作方。
所有建议都会根据项目实际情况提出。
Ultimately, every project decision remains yours.
最终的每一个项目决定，都由业主自己作出。
If Something Doesn't Feel Right 如果感觉有问题
Projects don't always go exactly as planned. If communication could be improved… If we've misunderstood something… If you believe we've missed an important issue…
Please tell us.
项目并不总是一帆风顺。如果您认为沟通可以做得更好；我们理解有偏差；或者遗漏了重要问题——
请第一时间告诉我们。
We'd rather improve the project than defend ourselves.
我们更愿意一起把项目做好，而不是为自己辩解。
Thank you for placing your trust in CSCOM.
We look forward to working together.
Let's build a project that is better organised, better documented and better protected.
感谢您选择 CSCOM。
期待与您共同完成这个项目。
让我们一起，把项目建设得更加有秩序、更有记录、更值得信任。